By 2030, Gen Z will make up nearly one-third of the global workforce. That demographic shift forces companies to ask: what does Gen Z really want in the workplace? Unlike their predecessors, this generation has grown up with constant connectivity, social media, and smartphones at their fingertips. For them, technology and communication aren’t just tools – they’re the foundation of how work gets done.
In the sections below, we’ll explore what Employee Self Service really is, how it works, and why it’s transforming modern HR. You’ll see the key features of ESS, the benefits it brings both to employees and HR teams, as well as the challenges that may appear during implementation.
We’ll also take a look at how expectations are shifting with Gen Z entering the workforce – and why technology and communication play such a central role in shaping the future of work.
Gen Z (born roughly between the mid-1990s and early 2010s) has been described as the first fully digital generation. They’ve had internet access, smartphones, and apps since childhood, and this background has shaped their expectations at work. Studies note that Gen Z maintains a “digital bond” with technology, using it not only for tasks but also for identity building and maintaining social relationships [Source: Wikipedia, 2024, Generation Z].
In fact, early surveys showed that already by 2014, 41% of Gen Z teens in the U.S. used computers for non-school activities daily, compared to just 22% a decade earlier [Source: Wikipedia, 2024, Generation Z]. This reliance on digital tools translates directly into their expectations in the workplace today.
Gen Z workers in the workplace seek a purpose-driven career with growth opportunities, work-life balance, and flexibility, prioritizing authenticity, transparent communication, and a collaborative, inclusive environment over traditional hierarchies.
Key traits include a strong work ethic, a desire to make a positive impact, and a preference for continuous learning and development, though they may struggle with traditional work models that lack clear context and meaningful engagement.
Technology is not optional for Gen Z – it’s a deciding factor when choosing an employer. A 2024 workplace study revealed that 91% of Gen Z respondents consider the technology offered by an employer as a key influence on whether they accept a job [Source: WWT.com, 2024, Ready or Not Gen Z is Transforming the Workplace].
They expect intuitive apps, mobile-friendly systems, and seamless collaboration platforms. For them, outdated or clunky systems don’t just slow down work – they undermine trust in the employer’s ability to keep pace with modern demands.
For Gen Z, a “tech-ready” workplace means:
Gen Z is often seen as always online, but their preferences are more complex. According to reports, 74% still prefer face-to-face interactions. Many even describe video calls on platforms like FaceTime or Zoom as a form of “in-person” contact [Source: WWT.com, 2024, Ready or Not Gen Z is Transforming the Workplace].
This generation mixes digital and physical communication. They value clarity, speed, and authenticity. Short updates work better than long emails. Tools like Slack or Microsoft Teams fit their style because they allow quick, informal exchanges.
Gen Z also uses emojis, GIFs, and reactions to add emotion and tone to digital messages. For them, these symbols make online communication feel more human and personal.
Gen Z employees place a strong emphasis on transparency and inclusivity. They expect open communication about company goals and challenges, and they evaluate employers on their ability to foster authentic, diverse workplaces. Digital platforms play an important role here too, enabling real-time updates and collaboration across hierarchies.
The modern workplace is multigenerational – bringing together baby boomers, Gen X, millennials, and Gen Z. Naturally, expectations differ. While millennials also value flexibility, Gen Z is more likely to connect flexibility with mental health and inclusivity.
Cross-generational mentoring can help bridge these gaps. Older employees contribute experience and context, while Gen Z brings digital fluency and creative problem-solving. This exchange benefits all sides, making the organization more resilient and innovative [Source: WWT.com, 2024, Ready or Not Gen Z is Transforming the Workplace].
The stereotype that Gen Z workers are “lazy” or “entitled” fails to capture reality. Research shows they are ambitious and adaptable, but they want workplaces that reflect their values. When they feel their contributions are respected and their tools allow them to work effectively, they often go above and beyond expectations [Source: Wikipedia, 2024, Generation Z].
Gen Z is shaping the workplace in real time. They want modern technology, open communication, and workplaces that align with their values. For employers, this means investing not only in digital tools but also in transparent leadership and inclusive culture. Those who adapt will find that Gen Z employees bring energy, creativity, and loyalty – so long as the workplace meets them on their terms.
All these expectations – from seamless technology to open communication – are undoubtedly the areas where Calamari delivers value. The platform is built to match the habits and priorities of Gen Z employees, while also making HR processes easier for the whole team.
With Calamari, companies get:
For Gen Z, this means they can focus on meaningful work without getting stuck in outdated processes. For employers, it means meeting the expectations of a new generation while keeping operations smooth.
To make it even clearer, here are some of the most common questions about Gen Z in the workplace:
A multigenerational workforce includes employees from different age groups – Baby Boomers, Gen X, Millennials, and Gen Z – working together. It creates opportunities for knowledge exchange but also requires adapting communication and management styles.
Gen Z values technology, diversity, inclusivity, authenticity, and career growth. They also prioritize work-life balance and mental health support.
The Gen Z workforce is digitally native, adaptable, and entrepreneurial. They are entering jobs with strong expectations for flexible work environments and meaningful career paths.
A Gen Z workplace is collaborative, tech-enabled, and transparent. It often relies on tools like Slack, Teams, and video calls, while encouraging open feedback and clear communication.
They expect digital-first tools, flexibility (remote or hybrid work), and leaders who communicate openly and authentically.
Older generations often value stability and hierarchy, while Millennials and Gen Z expect flexibility, purpose-driven work, and technology integration.
Gen Z is motivated by growth opportunities, recognition, inclusivity, and the chance to work with technology that makes their job easier.
Managing Gen Z requires clarity, transparency, and feedback. Leaders should use direct communication, leverage collaboration platforms, and show commitment to inclusivity.
Millennials and Gen Z share similarities in valuing flexibility and technology. However, Gen Z is even more digital-first and places stronger emphasis on authenticity and mental health.
Some challenges include short attention spans, resistance to outdated systems, and high expectations for rapid career growth. However, these issues are often linked to outdated management practices rather than generational flaws.
Gen Z prefers quick, clear communication. They often use Slack, Teams, and emojis for everyday messaging. Face-to-face and video calls are still valued, but lengthy emails are less effective.
Key factors include inclusivity, career development, transparency, and access to modern technology.
Common stereotypes are that Gen Z is lazy, entitled, or overly reliant on technology. In reality, research shows they are hardworking, entrepreneurial, and value-driven.
They are digital natives, flexible, collaborative, socially conscious, and expect constant feedback from leadership.
Motivation comes from clear career paths, recognition, mentorship, and the opportunity to use innovative tools while making a real impact.
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